Contact Us

Route and Schedule Information
(901) 274-6282

North End Terminal
444 N. Main Street
Memphis, TN 38103
(901)523-8134

Administrative Offices
(901) 722-7100

Mailing Address
1370 Levee Road
Memphis, TN 38108

Comments, Compliments, Complaints
(901) 522-9175
(901) 522-1677
(901) 722-0325

Hearing and Speech Impaired
(901) 523-2817

Lost and Found
(901) 523-8134

MATAplus Information

Central Station

American Way Transit Center
3921 American Way
Memphis, TN 38118
(901) 722-0322

Director of Customer Service
Alison Burton
(901) 722-7119
aburton@matatransit.com

Webmaster
Marcus North
mnorth@matatransit.com

Give us a call...

Call the MATA hotline at 901-274-6282. Our automated phone system will give you specific route information with inbound and outbound times. You may press "zero" at any time during the message. This will allow you to speak directly to one of our information specialists.

Our specialists are available:

• Monday - Friday 6 a.m. - 6:30 p.m.
• Saturday 7:30 a.m. to 4:30 p.m.
• Holiday Hours Vary
• Closed on Sunday

Our specialists are here to assist you with schedules and routing information.

 

 

New Call Center Hours Effective 06/08/2009

MATA’s Call Center new hours of operation will be 6:00 a.m. to 6:30 p.m., Monday –Friday.   Previously the center closed at 7:30 p.m.  Saturday hours will remain the same from 7:00 a.m. to 4:30p.m. and closed on Sundays.  The adjustment of the operating hours will provide more staffing to handle the high volume of calls received from 6 a.m. to 9 a.m. and 3 p.m. to 6 p.m.  MATA receives a daily average of 3,000 calls and nearly 50% are handled by the 24-hour automated hotline.  The recorded information gives departure times for all routes according to weekday, weekend or holiday service.  The hotline number is (901) 274-6282

 

FORGOT YOUR ITEM ON THE BUS?

Contact our Lost & Found Office at:

(901) 523-8134

Lost & Found items are collected from buses at the end of service each day.

 

· Items are available for pick-up after 10 a.m.of the next business day.

 

· The Lost and Found office is located at North End Terminal, 444 N. Main. and open Monday through Friday from 7 AM to 6 PM. and 9 a.m. until 4 p.m. on Saturdays.  The office is closed on Sundays.

 

· MATA may be able to contact drivers regarding lost items during the course of the day and the staff does its best to handle emergencies such as lost children, wallets, or other items of extreme importance.

· All Lost & Found items are kept for 10 days . After that time, unclaimed items are donated to charitable organizations.