Terms and Conditions
Thank you for using the MATA GO901 MOBILE ticketing app and customer portal. By using the app, you agree to the terms and conditions of use. These terms govern the purchase and use of mobile tickets purchased from the GO901 app and the GO901TRANSIT.com customer on-line web portal.
MATA reserves the right to issue updates to the mobile app. You may not be able to continue to use an older version of the app that may be installed on your phone and will be required to download the newer version in order to continue to use the app.
Using Mobile Tickets
All mobile tickets are subject to the same rules and regulations of use as those tickets sold at MATA transit centers. MATA policies can be found on the www.matatransit.com website.
Reduced fare media and MATAplus fare media are available for purchase on the app for eligible customers. Eligible customers must have previously applied in person at the appropriate MATA facility and have obtained verification of eligibility along with a MATA issued ID. Reduced fare customers and MATAplus customers can then register on the app to receive access to purchase reduce fare media and MATAplus media.
Please contact MATA Customer Service for further information regarding reduced fare eligibility at 901-523-8134. For questions regarding MATAplus eligibility, please call MATAplus Eligibility Center at 901-722-7193.
Prices and Receipts
When you purchase a mobile ticket on the GO901 app, the price will be displayed before you are asked to confirm the purchase. Prices on the mobile app are the same as those tickets sold from MATA Transit Centers. Once you have completed your purchase on the mobile app, a receipt will be emailed to you at the email address you provided when you registered your account. By using the app, you agree to receive account related emails.
Data Charges
The GO901 app is free, however some data charges may be incurred by you from your network provider. All MATA Transit Centers and MATA vehicles are equipped with Wi-Fi, allowing customers to access and use the GO901 app without the need for a data plan. MATA cannot be held responsible for any connectivity issues that may occur.
Materials, Ownership and Restrictions on Use
The GO901 MOBILE app, customer portal, and www.matatransit.com are designed for the sole purpose of providing transit and community related information and allowing MATA customers to purchase transit fares and manage their accounts.
All images, logos, graphics, data, software and any links are owned by MATA. It is unlawful to copy, reproduce, create derivations, republish, upload or post, transmit or distribute the GO901 app or any content within the GO901 app or customer portal.
Privacy and Security of the App
All personal and credit card information is securely stored using an encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server. Please refer to MATA Privacy Policy for further information located on our website at www.matatransit.com.
Help and Support
All MATA service and fare related questions should be directed towards MATA Customer Service at 901-523-8134.
For support with technical issues such as loading the app, app freezing or fare tickets not working please call AE technical call support number 847-699-0300.